Hello from RC Pets!

All our products are designed to help strengthen the bond between pets and their guardians.

How do we do that?

We specifically design products that are comfortable for your pet, help you feel secure and at ease in any situation, and allow both of you to enjoy a happier life together.

All products are also backed by our Quality Promise, so you can trust that they will continue looking great and performing superbly under all conditions.

OFFER: SAVE 10% ON YOUR FIRST ONLINE ORDER.

NOTE: discount cannot be combined with any other promotional offers.

Helpful Information

Some must know information.

Head Office / Mailing Address:
RC Pet Products Ltd.
550 East Kent Avenue South
Vancouver BC V5X 4V6

Opening Hours:
Monday to Friday 7am - 5pm PST

Phone:
Local: 604.325.6695
Toll Free: 1.800.681.7940Fax: 604.325.3475 Toll Free Fax: 1.800.681.7941

Email: info@rcpets.com

Website: rcpets.com

Social: @rcpetproducts

Useful Contacts

Accounting:
accounts@rcpets.com

Customer Service:
csr@rcpets.com

Product Feedback:
designteam@rcpets.com

Marketing:
marketing@rcpets.com

Retailer Resources:
bit.ly/RCPetsBOX

THE RC PETS BOX

use this to find product images, lifestyle photography, catalogues, social media graphics & more assets.

Our Quality Promise

We stand behind the legendary quality and craftsmanship of our products.

That’s why we are committed to offer a repair or replace guarantee on all our products - except RC Pets Toys - for the life of your pet.

Due to discontinuation of a particular part or colour, identical replacements may not always be available. In those rare cases, we will replace with the closest matching product and/or colour. Missized or outgrown products, as well as all RC Pets Toys products, are not covered under this guarantee.

For more information or to submit a request visit our website:
rcpets.com/our-quality-promise

Carlos' Cause

RC Pets has always been a proud supporter of organizations and events that promote animal advocacy and strive to enhance the relationship between people and their pets. As part of this commitment, RC Pets has a grant program called Carlos’ Cause.

Through Carlos’ Cause, we help support non-profit animal shelters and animal rescue organizations that actively contribute toward the eradication of kill shelters across North America by financially supporting their mandate of caring, and ultimately, finding loving homes for cats and dogs. It is our way of giving back to the community and making sure that every pet finds a guardian they can share that unique bond with.

For more info: carloscause.com

Shipping

We know shipping options are important for our customers. At RC Pets we are pleased to offer our customers a range of cost effective worldwide shipping options. Shipments are rate shopped for the best shipping option.

Courier estimated delivery time, in business days, is based on receiving your order form by 11am PST, Monday to Friday.

These orders will be shipped next day except for circumstances beyond our control. Orders received on Friday after 11am PST will be processed on Monday or the next business day after a holiday. We close on weekends and Canadian public holidays.

For more information on our shipping process please visit: rcpets.com/shipping

Exchange Program

With the wide variety of fun patterns and colours that we offer at RC Pets, we know it can be hard to choose the perfect options for your store every single time.

That’s why we offer an exchange program for any current purchased product. Keep your assortment fresh and new by swapping slow moving products for new options that better target your customers.

Contact your local rep or customer service to take advantage of this program today.

For more information on our exchange program please visit the RC Pets website:
rcpets.com/shipping