OUR QUALITY PROMISE

We stand behind the legendary quality and craftsmanship of our products. That’s why we are committed to offer a replacement guarantee on all our products - except RC Pets Toys - for the life of your pet.

Due to discontinuation of a particular part or colour, identical replacements may not always be available. In those rare cases, we will replace with the closest matching product and/or colour. Missized or outgrown products, as well as all RC Pets Toys products, are not covered under this guarantee.

To submit a claim, please complete the questionnaire below and we will provide you with an authorization number and detailed instructions on how to get the product back to us.

If this is regarding the RC Pets Toys Product Safety Recall, please complete the form below.

Product replacement request
(all fields marked with “*” are mandatory)

* First name:

* Last name:

* Email address:

* Address:

* City:

* Province / State

* Country: (USA and Canada Only) - Select one - Canada USA

* Postal / Zipcode:  

* Daytime phone number:

* Product name / Description: (please be as specific as possible - color, size, year of purchase, etc).

* Please describe the issue that you are having with this item:

  Name and location of the store where you purchased this item:

  Please attach a photo of your item: (Maximum file size is 10MB. Valid Extensions include: gif, .jpg, jpeg,.png) Clear  

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PRIVACY STATEMENT

We respect the privacy of every individual who visits our website. All personal information supplied will remain within our organization and will not be published in any manner whatsoever and/or shared, traded, loaned or sold to any other organization.

If you have questions or comments about our personal information practices, please contact our Customer Service team by phone at 604 325 6695 or 1800 681 7940 (Monday to Friday from 7:00am to 5:00pm PST) or via email at info@rcpets.com