About You:

Are you a passionate pet-loving HR professional looking to make an impact? Do you thrive in a fast-paced, hard-working and entrepreneurial environment? We are looking for highly motivated, dynamic and versatile Employee Experience Manager with a track record of delivering high value HR programs to join our RC Pets team! A true generalist providing expertise on various HR programs and policies, you will be highly involved in partnering on operational issues in addition to influencing strategy.

About the Position:

Reporting to the Director, Finance, the Employee Experience Manager will work closely with senior management and their teams to develop and execute HR programs and activities that foster growth, innovation, and organizational effectiveness. The Employee Experience Manager will provide expertise and leadership on all HR related programs including employee engagement, talent acquisition, career development, employee relations, performance management and HR policy development that will support and foster our strong sales-oriented and operational service focused workplace culture. This role will also be a company subject matter expert, and resource for the team, in payroll and benefits issues.  You will lead the planning and execution for all HR programs, tying them back to the business strategy.

Accountabilities:

· Build strong relationships with the senior management team and collaborate to proactively identify gaps, solutions and implement changes within the organization.

· Provide strategic advice and counsel to senior management team including coaching, leadership development performance management and employee relations.

· Advise and guide senior management in areas of organizational structure, job evaluation, total rewards, policies and procedures.

· Review and analyse business metrics including data on retention and employee experience in order to recommend systemic improvements.

· Serve as a subject matter expert on local employment laws and regulations.

· Leverage data and analytics to drive insights and performance metrics to enhance programs and initiatives.

· Oversee and manage the performance management and review process for all employees.

· Manage onboarding and offboarding process and continuously find ways to improve new employee experience.

· Assess training needs and facilitate training programs for employees.

· Monitor pulse and facilitate employee engagement surveys and programs. Work with the senior leadership team to assess, create and implement impactful solutions to a variety of employee engagement initiatives within the company that will increase retention.

· Research, recommend and implement new policies and programs related to human resources.

· Maintain employee records on ADP payroll system. Act as a back up for payroll processing.

· Counsel managers on employee relations and respond to inquiries regarding policies, procedures and programs, and take appropriate action, act with integrity and ethically in handling confidential information.

· Oversee and support our talent acquisition program to ensure we are attracting the best candidates.

· Support investigations of informal and formal employee incidences while adhering to policies and procedures.

· Continuously assess and implement new HR programs and initiatives to drive, engage, and retain a high-performing team.

· Provide compensation support by leading the annual compensation and merit review process as well approval of salary actions, promotions and job re-levelling.

· Provide support to front line managers on addressing employee relations issues.

Employment Requirements

· Your values align to ours – love of animals, hardworking and committed to exceeding customer expectations

· Bachelor's degree (or equivalent) in Human Resources Management, Business, or Psychology

· Minimum of 7+ years’ experience in an HR generalist role

· CPHR designation an asset

· Excellent communication skills with the ability to tailor your communication style to work well with stakeholders at all levels in the organization; effective at influencing, facilitating, and problem solving

· Experience working in an entrepreneurial and fast-paced environment is a definite asset.

· Comprehensive knowledge of Canadian labour law, employment and HR policies and legislation (i.e. Employment Standards Act, Human Rights Act, Health & Safety, etc.).

· Ability to develop trusted partnerships and collaborate effectively with senior management

· Strong business acumen, understanding the business and financial conditions, able to link HR and business strategy, and identify ways to improve business performance

· Skilled at identifying and assessing current organizational capabilities- building what’s required, shaping and supporting culture, and aligning organizational programs to reinforce culture

· Ability to work autonomously and as a team member managing multiple priorities in a complex, fast-paced environment

· Proficiency with MS Office Suite and ADP Workforce Now

· Ability to handle confidential and sensitive information with a sense of integrity

· Passion for HR, learning and providing stellar solutions to complex problems

· Ability to be flexible and agile within a changing organization

· Serious but fun approach to work

About Us:

We love pets! They rely on us to care for them, guide them and keep them from harm and in return they give us unconditional love.  Our products are designed to strengthen the bond between families and their pets, while looking good for performing superbly under all conditions. At RC Pets, our goal is to enhance and foster sustainable business practices throughout our organization.  Our commitment to making quality gear for pets goes hand in hand with our commitment to ethical sourcing, environmental sustainability and community involvement. By going beyond the basics of ethical business practices we embrace our responsibility to people and our planet.

Located in Vancouver, RC Pets is a fast-paced manufacturer and distributor of pet equipment.  Our office, warehouse and production facility offers a dynamic, creative and fun working environment for active people that love animals.  For more information please visit us at www.rcpets.com

Please send your resume to: jobs@rcpets.com with subject line: Employee Experience Manager – Name of Applicant. We thank all applicants for your interest. However, only those selected for an interview will be contacted.