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RC Pet products is located in Vancouver, British Columbia, Canada. RC Pet Products is a fast-paced manufacturer and distributor of pet products. Our office, warehouse and production facility in Vancouver offers a dynamic, creative working environment for active people that love animals.
Watch our video to learn more about what is like to work at our company:
We currently have the following positions available
Employee Experience Manager
Date: October 4, 2019
About You:
Are you a passionate pet-loving HR professional looking to make an impact? Do you thrive in a fast-paced, hard-working and entrepreneurial environment? We are looking for highly motivated, dynamic and versatile Employee Experience Manager with a track record of delivering high value HR programs to join our RC Pets team! A true generalist providing expertise on various HR programs and policies, you will be highly involved in partnering on operational issues in addition to influencing strategy.
About the Position:
Reporting to the Director, Finance, the Employee Experience Manager will work closely with senior management and their teams to develop and execute HR programs and activities that foster growth, innovation, and organizational effectiveness. The Employee Experience Manager will provide expertise and leadership on all HR related programs including employee engagement, talent acquisition, career development, employee relations, performance management and HR policy development that will support and foster our strong sales-oriented and operational service focused workplace culture. This role will also be a company subject matter expert, and resource for the team, in payroll and benefits issues. You will lead the planning and execution for all HR programs, tying them back to the business strategy.
Accountabilities:
· Build strong relationships with the senior management team and collaborate to proactively identify gaps, solutions and implement changes within the organization.
· Provide strategic advice and counsel to senior management team including coaching, leadership development performance management and employee relations.
· Advise and guide senior management in areas of organizational structure, job evaluation, total rewards, policies and procedures.
· Review and analyse business metrics including data on retention and employee experience in order to recommend systemic improvements.
· Serve as a subject matter expert on local employment laws and regulations.
· Leverage data and analytics to drive insights and performance metrics to enhance programs and initiatives.
· Oversee and manage the performance management and review process for all employees.
· Manage onboarding and offboarding process and continuously find ways to improve new employee experience.
· Assess training needs and facilitate training programs for employees.
· Monitor pulse and facilitate employee engagement surveys and programs. Work with the senior leadership team to assess, create and implement impactful solutions to a variety of employee engagement initiatives within the company that will increase retention.
· Research, recommend and implement new policies and programs related to human resources.
· Maintain employee records on ADP payroll system. Act as a back up for payroll processing.
· Counsel managers on employee relations and respond to inquiries regarding policies, procedures and programs, and take appropriate action, act with integrity and ethically in handling confidential information.
· Oversee and support our talent acquisition program to ensure we are attracting the best candidates.
· Support investigations of informal and formal employee incidences while adhering to policies and procedures.
· Continuously assess and implement new HR programs and initiatives to drive, engage, and retain a high-performing team.
· Provide compensation support by leading the annual compensation and merit review process as well approval of salary actions, promotions and job re-levelling.
· Provide support to front line managers on addressing employee relations issues.
Employment Requirements
· Your values align to ours – love of animals, hardworking and committed to exceeding customer expectations
· Bachelor's degree (or equivalent) in Human Resources Management, Business, or Psychology
· Minimum of 7+ years’ experience in an HR generalist role
· CPHR designation an asset
· Excellent communication skills with the ability to tailor your communication style to work well with stakeholders at all levels in the organization; effective at influencing, facilitating, and problem solving
· Experience working in an entrepreneurial and fast-paced environment is a definite asset.
· Comprehensive knowledge of Canadian labour law, employment and HR policies and legislation (i.e. Employment Standards Act, Human Rights Act, Health & Safety, etc.).
· Ability to develop trusted partnerships and collaborate effectively with senior management
· Strong business acumen, understanding the business and financial conditions, able to link HR and business strategy, and identify ways to improve business performance
· Skilled at identifying and assessing current organizational capabilities- building what’s required, shaping and supporting culture, and aligning organizational programs to reinforce culture
· Ability to work autonomously and as a team member managing multiple priorities in a complex, fast-paced environment
· Proficiency with MS Office Suite and ADP Workforce Now
· Ability to handle confidential and sensitive information with a sense of integrity
· Passion for HR, learning and providing stellar solutions to complex problems
· Ability to be flexible and agile within a changing organization
· Serious but fun approach to work
About Us:
We love pets! They rely on us to care for them, guide them and keep them from harm and in return they give us unconditional love. Our products are designed to strengthen the bond between families and their pets, while looking good for performing superbly under all conditions. At RC Pets, our goal is to enhance and foster sustainable business practices throughout our organization. Our commitment to making quality gear for pets goes hand in hand with our commitment to ethical sourcing, environmental sustainability and community involvement. By going beyond the basics of ethical business practices we embrace our responsibility to people and our planet.
Located in Vancouver, RC Pets is a fast-paced manufacturer and distributor of pet equipment. Our office, warehouse and production facility offers a dynamic, creative and fun working environment for active people that love animals. For more information please visit us at www.rcpets.com
Please send your resume to: jobs@rcpets.com with subject line: Employee Experience Manager – Name of Applicant. We thank all applicants for your interest. However, only those selected for an interview will be contacted.
The only thing that rivals your passion for sales, and all things related, is the love of your pets. Growing market share through building relationships with your Key Account customers is something that comes naturally to you. As an experienced and resourceful sales professional with demonstrated business acumen, you also possess excellent interpersonal and communication skills. Results driven with a focus on long term profitable growth, you have a proven ability to develop, execute and deliver on effective strategic sales plans to grow the business.
Reporting to the Sales Director, the Key Account Manager (Regional) is responsible for new account acquisition and sales growth with existing accounts in their assigned territories. The position is 100% sales oriented and will provide an important contribution to the expansion and servicing of retailers in the U.S. market in defined regions. Incumbents are expected to achieve assigned budgets annually for their territory.
1. Manages sales activities with Key Accounts, ensuring sales targets are met or exceeded.
2. Service and maintain all accounts within assigned territories, including merchandising in store product and the positioning of appropriate POP.
3. Service multiple territories and regions that have between 1-25 accounts according to yearly/quarterly/monthly and weekly goals set by the sales director.
4. Attend and represent the company at various trade shows and other industry related events as per the approval and instructions of head-office and sales director.
5. Develop and maintain excellent relationships with management and key decision makers of all accounts.
6. Provide head-office and director relevant local market trends, news, competitive and economic information
7. Fosters and maintains relationships with key accounts and other customers; promote the organization and its products, maximizes sales, and resolves customer-related issues to the satisfaction and benefit of both the customer and the organization.
8. Travel to each Key Account throughout a designated region a minimum once a quarter to engage buyers, promote products, merchandise, propose and write orders, train store staff and maintain positive business relationships.
9. Manage and/or relay all known customer service and product issues in a timely manner to appropriate head-office staff members for prompt follow up.
10. Supports the development and leads the execution of a long-term Key Account sales strategy (Sales Plan) to enable the company to exceed sales budgets and achieve long term growth objectives.
11. Works with the Sales Director in developing and recommending a long term sales & marketing plan related to Key Account sales targets, and facilitates effective implementation to ensure the long term profitability and growth of the business.
12. Helps manage inventories of all pet products to ensure that customer needs are satisfied while minimizing the investment the organization has in its inventory; works closely with the Product Manager and purchasing team regarding new purchase and manages slow moving and dead stock to minimize inventory risk.
13. Manages the search for new accounts to ensure the organization maintains and improves market share and margins. Work directly with sales reps, Sales Manager, and Sales Director to identify new opportunities and maximize new account sales.
IDEAL QUALIFICATIONS
Education and Experience
· Considerable experience in consumer product sales management
· Previous sales experience at the key account level is a must
· Experience in developing key account plans
· Diploma or University Degree in Sales and Marketing, Business Administration or related discipline an asset
Knowledge, Abilities and Skills
· Passionate about Pets/Dogs
· Superior written and verbal communication skills, coupled with strong social skills and attention to detail
· Proven aptitude to balance, plan strategically and have tactical execution
· Excellent time management and interpersonal skills
· Validated ability to negotiate and analyze
· Good knowledge and understanding of the selling, inventory management and marketing of consumer products.
· Capability to work in an environment characterized by constant change and tight deadlines
· Good understanding of costing, margins, budgeting and cash flow.
· Ability to develop strong working relationships with customers, marketing and sales representatives, other colleagues in the industry and staff in order to achieve results.
· Ability to sell product and present the organization and oneself in a positive, business-like manner.
· Ability to work as a member of a team and be flexible in undertaking a variety of duties that will contribute to the success of the organization.
· Ability to work with computer applications associated with the sales, marketing and inventory management of product, including Excel.
· Well-developed strategic thinking, conceptual, problem solving and decision-making abilities.
· Strong business acumen.
· Ability to travel extensively throughout the assigned territory. On-site sales calls will require overnight stays, travel out of state and use of own vehicle.
We love pets! They rely on us to care for them, guide them and keep them from harm and in return they give us unconditional love. Our products are designed to strengthen the bond between families and their pets, while looking good for performing superbly under all conditions. At RC Pets, our goal is to enhance and foster sustainable business practices throughout our organization. Our commitment to making quality gear for pets goes hand in hand with our commitment to ethical sourcing, environmental sustainability and community involvement. By going beyond the basics of ethical business practices we embrace our responsibility to people and our planet. Located in Vancouver, RC Pets is a fast-paced manufacturer and distributor of pet equipment. Our office, warehouse and production facility offers a dynamic, creative and fun working environment for active people that love animals. For more information please visit us at www.rcpets.com
Please send your resume to: jobs@rcpets.com with subject line: Key Accounts Manager – Name of Applicant. We thank all applicants for your interest. However, only those selected for an interview will be contacted.
pets.Everything we do enhances the bond between Pets and their Guardians.